Returns and Refunds

7-Day Return and Refund Policy

Our Return and Refund policy provides a 7-day grace period from the date of delivery for initiating a return and requesting a refund.
Conditions for Returns:
  • Products must be unopened, with the seal intact and not ripped or broken.
  • Proof of the product's unopened condition is required before we issue a return shipping label.
  • If the product has been opened, a refund request may still be submitted, but returns are only accepted for unopened items.
How It Works:
  1. Contact us at support@earthproofprotein.com within the 7-day window.
  2. Provide your order number and a brief explanation of the reason for your return or refund request.
Refund Processing:
  • All refunds will be processed to the credit card or original method of payment.
  • Please allow a specific number of days for the refund to appear in your account.
We strive to ensure a clear and straightforward return and refund process for our valued customers. If you have any questions or require further assistance, please don't hesitate to reach out to our support team.
 

24 Hour Order Cancellation Policy

We understand that circumstances can change. To accommodate your needs, we offer a straightforward 24-hour order cancellation policy. Cancellation Window:
  • You have a 24-hour window from the time of placing your order to cancel it.
  • Once this time frame expires, the order will enter the processing stage and can no longer be cancelled at which time you can follow our refund policy above. 
How to Cancel:
  • To cancel your order, simply contact our support team at support@earthproofprotein.com within the 24-hour window.
  • Please provide your order details, and we will handle the cancellation process for you.
Refunds:
  • If your order is successfully cancelled within the 24-hour period, a full refund will be issued to your original payment method.
We aim to make the order cancellation process as easy and hassle-free as possible. If you have any questions or require further assistance, please don't hesitate to get in touch with our support team.